Clustermarket charges a small service fee to cover the transaction cost, which is always disclosed in the invoice. This fee is always paid by the customer requesting the instrument booking or service. This is the only fee we charge and it only applies to transactions between two different organizations (e.g. different universities and/or companies). Any transaction within your organization is free of charge. The fee is used for maintenance and further development of the platform, handling the payment processing and general customer support.
If you pay via credit card a 3% will be charged from the payment provider.