This privacy notice (Privacy Notice) sets out the ways in which we, Clustermarket Limited (we, us, our), collect and use your personal data in connection with our business. It also explains your rights in respect of your personal data.
In this privacy notice, the capitalized terms below have the following meanings:
The Platform is not intended for children. We do not knowingly collect or maintain the personal information of children under the age of 13. If you are under the age of 13, please do not access the Platform at any time or in any manner. We will take appropriate steps to delete the personal information of persons under the age of 13.
We are a company registered in England and Wales under company number 09485659 with our registered address as set out below. We are registered as a data controller with the Information Commissioner's Office (ICO) under number ZA816561.
You can contact us as follows:
FAO: Johannes Solzbach (CEO)
Address: Unit 326 Canalot Studios, 222 Kensal Road, London, England, W10 5BN
We collect different information depending on how you use our Platform and how you interact with us. If you use our Platform, we may collect:
If you are submitting a job application, attending one of our events, or are providing information for advertising/marketing on the Platform, you may provide additional information about your academic and professional history, references, proof of your identity and entitlement to work in the UK, your national security number, and any other such similar information that you may provide us.
We do not generally collect 'special categories' of personal data (such as your race or ethnicity, religious beliefs, sexual orientation, health and whether or not you have any disability) via our Platform. However, we may collect this information if you progress a job application with us.
Different personal data is collected in different ways. You may provide some of the data to us direct, or we may collect it automatically or (less frequently) from a third party.
As you use our Platform, we will collect certain technical data including your operating system, browser type, the Internet Protocol (IP) address used to connect your device to the internet, and your usage habits, patterns and preferences. We collect this data using cookies, beacons and similar technologies.
Cookies are small amounts of information in the form of text files which we store on the device you use to access our Platform. Cookies allow us to monitor and simplify your use of the Platform.
For more information about the cookies we use, and information about how to block or reject cookies, please visit our Cookies Policy.
In certain circumstances, we will receive information about you from third parties. For example:
We will only use your information where:
We need to process some of your data to give you access to the Platform. We will use your identity and contact data, your account data, the information you transmit through the Platform, your payment data and some technical and usage data to make sure that the Portal functions properly and enable you to communicate and transact with us and other users. This also includes any other uses of your data which are covered by our terms and conditions, including notifying you of any changes and resolving any disputes between Portal users.
We will use your information for our legitimate business reasons where our doing so will not unduly affect your rights.
We will use your identity, contact, account and usage information to keep our records up to date, provide you with user support, and to provide you with updates and information (where the law allows this).
We will use your technical information to:
We use social media and usage data to develop and promote our business.
We may also use any or all of the information we collect about you to administer and manage our business in general, including for analytical and research purposes. If you feel that your interests and fundamental rights outweigh our business purposes, and that we should therefore stop processing your data, please let us know.
If you have opted in to our mailing lists, we will send you updates and marketing information that you have consented to receive. Likewise, we may need your contact, identity, technical and/or usage information to respond to a question you have asked us.
If you apply for a position with us, we treat any information you send to us as strictly private and confidential and will only use it in relation to application you have submitted.
In certain circumstances, we may need to retain or use your data to comply with regulations and/or the law.
Some of your personal data (particularly your account information and contact details) will be shared with other Portal users so that you can transact, communicate with and review each other.
Your name and email address may be shared with Clustermarket's partners, community members and collaborators: including small to medium enterprises and Providers who advertise on our Platform, science and technology accelerators, charities we sponsor, event hosts and partners (such as those involved in our Science Entrepreneur Club) .
We may share your information with our trusted third party service providers. When we share your information with our service providers, we will ensure that your data is kept secure and used only in accordance with this notice. Our service providers include:
If you have chosen to use to integrate our Platform with third party software via our APIs, we will share limited personal data (such as your name and email address) with that third party software.
We operate a practice of 'privacy by design'. This means that we have based our business around your privacy by looking for opportunities to minimize and protect the personal information we hold about you. We use appropriate technological and operational security measures to protect your information against any unauthorized access or unlawful use, such as:
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
If you would like further information in respect of our Data Retention Policy, please email us at email@example.com.
You can also play a part in keeping your information safe by:
Our company is located in the UK and our Platform is hosted on servers located in the EEA.
When we transfer your data outside of UK or the EEA to a country which the European Commission does not deem to have adequate data privacy laws, we will ensure that such transfer(s) are in accordance with applicable data privacy laws. In most cases, we do this by implementing the Model Clauses pursuant to European Commission decision 2004/915/EC or 2010/87/EU (as appropriate).
Please contact us using the contact details at the top of this Privacy Notice if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
You have certain rights over your personal data. You may:
You also have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”), which is the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, be grateful if you would contact us in the first instance so we can endeavor to deal with any concerns direct.
If you wish to exercise any of these rights, please contact us at firstname.lastname@example.org.
To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.
You might end up providing personal information directly to third parties as a consequence of your interactions with our Platform and other services offered by Clustermarket. For example, your name and other personal information will be shared with other Platform users when you correspond with them via the Platform, you may provide your name and booking details directly to a Provider when you attend their facilities, or you may attend an event hosted by us where you communicate personal information directly with other attendees. Clustermarket is not responsible for how such third parties use personal data provided by you.
Please be responsible with personal information of others when using our Platform and the services available on it, and the services and facilities of (e.g. by following instructions to delete personal data from Provider equipment once your booking has finished). Clustermarket is not responsible for your misuse of personal information, or for the direct relationship between you and others when takes place outside of the Platform or our services.
Likewise, the Platform may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Platform, we encourage you to read the privacy notice of every website you visit.
We may make changes to this Privacy Notice from time to time. We will post any changes to our site, or notify you of any material changes by e-mail.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by updating your profile account information or contacting us via the contact details at the top of this Privacy Notice.
This Privacy Notice was last updated on 17 May 2022.